CreditLogic enables lending teams to double productivity revitalising lending profitability.
Automated case assignment, digital alerts and processing ensuring all customer applications are intimately management from enquiry to completion. Interact with the applicant in real time, co-browse applications and maximise customer engagement.
Multi-party workflows and digital portal access enable separate lending teams and functions action the customer application with no manual tasks, no fragmented business processing or case handover.
Maximise efficiencies through automated workflows, data validation, document generation and task fulfilment.
Automated or prompted assignment of cases to individual agents, teams based on configurable rules.
Secure interactive tools to manage all customer profiles and cases consistently across all channels – including co-browsing, messaging, digital alerts etc.
Automated and manual task management tools to ensure agents and teams are continually prompted for consistent high quality customer engagement.
Full reporting capability to manage customer and application pipeline, productivity and risk.
End-to-end workflows enable all lending teams to consistently manage cases from inquiry to completion through secure role-based digital portal access.
Automated and manual task management tools to ensure agents and teams are continually prompted for consistent high-quality customer engagement.
Efficiently capture, edit, review and approve application documentation. Automated qualification, validation and review of loan documentation.
Integrated customer onboarding, credit scoring and completion services eliminating off-line manual processes.
Automate key compliance and risk tasks through reporting and document generation.
TOM HAYES, CTO OF PERMANENT TSB
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